01
New lead follow-up
Reply while the inquiry is still fresh, then keep the conversation moving toward a next step.
FOLLOW-UP FOR HOME-SERVICE TEAMS
Turn missed calls and unanswered leads into booked jobs.
You already worked to earn the lead. RivetReply makes sure the conversation keeps moving, with thoughtful follow-up your team doesn’t have to chase.
Managed with your team. Shaped around your current process.
A LEAD COMES INExample workflow
Missed callNew inquiry · just now
POSSIBLE FOLLOW-UP Your team can step in any timeRIVETREPLY FLOW
Quick, helpful follow-upWhile your crew is on the job
Appointment requestedA clear next step for your team
MADE FOR THE PEOPLE WHO KEEP HOMES RUNNING
Roofing HVAC Plumbing Concrete
GOOD WORK DESERVES A GOOD FOLLOW-UP
More from the leads you already have.
When calls come in during a busy day, the next customer can get lost in the shuffle. RivetReply helps close that gap with a managed follow-up system shaped around how your business actually works.
Meet your follow-up teamTHE FOLLOW-UP, HANDLED
Every lead gets a next step.
We shape the offer with you first, then keep the details aligned with your team as the process develops.
02
Missed-call text-back
Turn an unanswered call into a helpful text that lets a potential customer tell you what they need.
03
Next-step handoffs
When a lead is ready, outline a clear handoff to the next step your team approves.
04
Lead re-engagement
Follow up with estimates and older inquiries that went quiet, with a natural reason to reconnect.
05
Consent-aware messaging
Keep message timing, identity, and opt-outs aligned with the context and permission you have.
06
A clear team check-in
Review what is working with your team and decide what, if anything, should change next.
Consent comes first. Any messaging approach is scoped around the permissions, expectations, and lead context your business already has.
A SERVICE, NOT ANOTHER TOOL TO MANAGE
We set it up. We stay on it.
You don’t need to build an AI system or add another job to your day. We take the time to understand your operation, propose a practical follow-up approach, and keep you in the loop.
Talk through your workflowMap your lead flow
We learn where inquiries come from, who handles them, and what a good appointment looks like.
Shape the conversation
We propose message patterns, handoffs, common answers, and timing around the process you approve.
Review what’s moving
Each month, we walk you through leads, appointments, customers, and opportunities to improve.
YOUR NUMBERS, YOUR ASSUMPTIONS
Put a value on the leads you may be missing.
Adjust missed-lead volume, estimated job value, and expected booking rate to see a potential monthly booked-job value.
YOUR ASSUMPTIONS
Put in your own numbers
Move a slider or type a value. The estimate recalculates as you go.
Your estimate of leads that did not receive a timely response.
Your estimated revenue for one booked job.
Your estimate of how many of those leads might book.
POTENTIAL BOOKED-JOB VALUE
$7,000
per month, based on your inputs
Estimated booked jobs2
10 missed leads × $3,500 job value × 20% booking rate
Illustrative estimate based only on the assumptions you enter; the prefilled values are examples. This is not a promise or verified RivetReply outcome, and this calculator does not activate follow-up automation.
START WITH THE LEADS YOU ALREADY HAVE
Tell us where follow-up gets stuck.
Share your trade, the best way to reach you, and what your current lead flow or follow-up looks like. RivetReply will review the inquiry.
We only want to message people where your business has an appropriate basis to follow up. We’ll talk through consent and opt-outs before any workflow is proposed.
BUILT AROUND FIELD SERVICE
Made for busy teams in the field.
Your best leads can come in while your hands are full. We help make sure someone is ready to respond.
⌂
Roofing
A managed follow-up plan for quiet estimates and storm inquiries.
Roofing service details↗
HVAC
Help new service requests find their way onto the schedule.
⌁
Plumbing
Respond to new calls while your team is out solving problems.
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Concrete
Stay in touch from the first project question to the estimate.
View service detailsKEEP THE SIGNAL CLEAR
Know what happened after the lead came in.
A managed offer can include a straightforward team check-in on what moved, what stalled, and what to improve next.
Follow-up attempted Next steps identified Team decisions made
GOOD QUESTIONS
A few things you may be wondering.
Want to talk through your setup? We’re happy to start with the way you work today.
Send an inquiryDo I need to replace my current software?
Usually, no. We start by understanding the lead sources and tools you already use. Any provider connection or handoff would be scoped and confirmed with you before a managed process is proposed.
Will customers know they are talking to AI?
If an AI-assisted message flow is appropriate, we set the tone and boundaries around your business. Your team stays in control of the conversation and can step in whenever needed.
How do you handle texting consent?
We build follow-up around the permissions and context you have for each lead, use clear business identification, and respect opt-out requests. We’ll review your current process together during setup.
What happens after I get in touch?
We’ll learn how new inquiries arrive, where follow-up tends to stall, and what a good next step looks like for your team. Then we’ll show you a practical managed approach tailored to your workflow.
LET’S KEEP THE NEXT LEAD MOVING
More booked jobs can start with a better follow-up.
Tell us where leads tend to stall. We’ll show you what a thoughtful managed follow-up offer could look like for your business.
Start an inquiry No pressure. Just a practical conversation.